Performance Analyst

The GOV.UK One Login for Government Programme represents a once in a generation opportunity to simplify and widen access to all digital government services. Sitting at the heart of the government, we are building one simple, safe and secure way for users to Log in and prove who they are that will work across all government services. 

GOV.UK One Login is being designed and built for the many, not the few. It will unite services across government, revolutionising the way government departments digitally interact with users. One Login will deliver an accessible and essential function that will change lives and help millions. We are an ambitious and visionary team so if you want to be at heart of this truly groundbreaking programme keep reading…

The GOV.UK One Login programme is full of talented and passionate people who are consistently delivering high quality products for services and individuals. We’re half way through our build phase and features are being shipped almost weekly as we work to mature our product set so that we can expand the range of services and departments benefitting from our work. 

The right person will join a well motivated and dynamic multi disciplined delivery team working to deliver on our commitments and roadmap. 

If you’ve got a background in software delivery and are used to working in a scaled agile environment then this could be the place for you!

Sometimes described as the most strategic programme in government, GOV.UK One Login represents a once in a career opportunity to work on a software product that will be used by the majority of the people living in the UK. It’s a fast paced, dynamic and challenging environment that is sure to offer you career satisfaction as well as a chance to develop and enhance your skills. 

If this sounds like the next role for you on your career journey then we’d love to hear from you. 

Find out more at the GDS Blog. 

Job description

As a Performance Analyst you’ll:

• deliver analysis to help product owners make decisions based on evidence 
• measure and assess outcomes, for example, 'what success looks like', developing hypotheses and measurement frameworks 
• collect relevant and accurate digital data by managing and developing digital  analytics instrumentation - working with developers 
• identify where user experience can be improved and working with teams to  overcome barriers 
• provide recommendations for action based on data in easily understandable and engaging ways - such as show and tells, blog posts,  dashboards and other data visualisation methods
• contribute to the performance analysis community; assisting with training  and knowledge transfer of digital analysis principles to wider audiences and  expanding your own and others’ data analysis skills

Person specification

We’re interested in people who have:

• ability to provide insight and translate data in a clear and concise manner 
• experience in digital analytics and hands on experience working with web analytics tools such as Google Analytics
• experience conducting data analysis within a data warehouse environment (such as AWS Redshift) using programme languages such as SQL
• experience with visualisation tools such as AWS Quicksight
• experience with version control methods/software and best practices such as GitHub
• experience of discovering and sharing analytical insight with stakeholders at all levels of seniority

Benefits

The benefits of working at GDS

There are many benefits of working at GDS, including:

• flexible hybrid working with flexi-time and the option to work part-time or condensed hours
• a Civil Service Pension with an employer contribution of 28.97%
• 25 days of annual leave, increasing by a day each year up to a maximum of 30 days
• an extra day off for The King’s birthday
• an in-year bonus scheme to recognise high performance
• career progression and coaching, including a training budget for personal development
• paid volunteering leave
• a focus on wellbeing with access to an employee assistance programme
• job satisfaction from making government services easier to use and more inclusive for people across the UK
• advances on pay, including for travel season tickets
• death in service benefits
• cycle to work scheme and facilities
• access to children's holiday play schemes across different locations in central London
• access to an employee discounts scheme
• 10 learning days per year
• volunteering opportunities (5 special leave days per year)
• access to a suite of learning activities through Civil Service learning

GDS offers hybrid working for all employees. This means that everyone does some working from home and also spends some time in their local office. You’ll agree to your hybrid working arrangement with your line manager in line with your preferences and business needs.

Any move to Government Digital Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at http://www.childcarechoices.gov.uk

Things you need to know

Selection process details

The standard selection process for roles at GDS consists of:

• a simple application screening process - We only ask for a CV and cover letter of up to 500 words. Important tip - please ensure that your cover letter includes how you meet the skills and experience listed in the “person specification” section abovea 75 minute video interview which will include a presentation - we will assess you against skills in the Performance Analyst GDaD framework, including Analysis and Insight, Communicating Analysis and Insight and Technical Understanding.

Depending on how many applications we get, there might also be an extra stage before the video interview, for example a phone interview or a technical exercise.

Whilst we value the use of AI technology to enhance our daily work, we also value the personal touch and urge applicants to write cover letters without the use of AI to emphasise their own unique experiences.

Please note that this role requires SC clearance, which would normally need 5 years’ UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.

In the event we receive a high volume of applications, we will conduct the initial sift against the lead criteria which is: 

• Ability to provide insight and translate data in a clear and concise manner

In the Civil Service, we use Success Profiles to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. We’ll be assessing your technical abilities, skills, experience and behaviours that are relevant to this role.

For this role we’ll be assessing you against the following Civil Service Behaviours: 

• working together
• making effective decisions
• managing a quality service
• delivering at pace

We’ll also be assessing your experience and specialist technical skills against the following skills defined in the Digital, Data and Technology Profession Capability Framework for the Performance Analyst role:

• analysis and insight
• communicating analysis and insight
• performance measurement
• technical understanding (performance analyst)
• understanding analysis across the product life cycle
• user-centred analysis
• verification and validation of data and analysis
• working within constraints (performance analyst)

Recruitment Timeline

Sift completion: 29th November 2024

Panel interviews: From 6th December 2024

Candidates that do not pass the interview but have demonstrated an acceptable standard may be considered for similar roles at a lower grade.

A reserve list will be held for a period of 12 months, from which further appointments can be made.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Other information: Occasionally, business pressures, priorities or critical delivery may mean that we move you into a different team or work area within GDS. This will always be within the same grade and discipline within which you were hired, but does mean that your focus or objectives may shift in order to deliver GDS business.

You may be aware that there are plans for the Government Digital Service (GDS) & the Central Digital & Data Office (CDDO) to move into the Department of Science, Innovation & Technology (DSIT). This move is to bring together the digital transformation of public services into one core department. The move itself will offer huge opportunities whilst allowing DSIT to lead the way and drive forward the new Government's digital agenda.

As the announcement is relatively new, we are awaiting more detailed information. Therefore, we encourage you to apply for this role, and will keep you informed with updated information throughout the application process.

Feedback will only be provided if you attend an interview or assessment.